Instant messaging combines the best characteristics of
telephone and email communication. It has the immediacy
of the telephone without the interruption and the convenience
of email without the delay.
The addition of instant messaging to your business gives
users the ability to choose the method of communication
that best fits their current need. This leads to improved
collaboration and productivity which is important
in today’s fast-paced workplace.
According to Osterman Research
63% of enterprises in 2001 had at least some level of
instant messaging within the corporate network. Osterman
forecasts that IM penetration will grow to 91%
(a 20% CAGR) by the end of 2003.
Instant messaging has made its way into the business world
through the use of unsecured consumer clients communicating
via third party servers. Ipswitch Collaboration Suite
gives businesses the comfort of knowing that communications
are secure and confined to the business. Bringing the
server in-house provides the ability to control usage